How Gran Minerva Works
We analyze hundreds of behavioral signals to detect drift 30–90 days before traditional metrics show a problem. Here's how.
Connect Your Data
Upload your data, connect cloud storage, or run our local agent. No complex integrations, no engineering resources required. Your first insights arrive the same day.
- Self-serve upload — drop your data and go
- Automated pickup from cloud storage (GCS, S3)
- Support, billing, and product usage data
AI Analyzes Patterns
Our AI analyzes hundreds of behavioral signals across your customer data — patterns that spreadsheets and dashboards miss entirely.
- Usage patterns and engagement changes
- Support interactions and sentiment shifts
- Billing behavior and payment patterns
See Risk Before It's Obvious
Detect drift weeks before traditional metrics show a problem. Every at-risk account shows you the factors driving risk — ranked by impact.
- Clear risk scores for every account
- Factors ranked by impact — not a black box
- Trend direction: rising, falling, or stable
Take Action with Playbooks
Pre-built response sequences based on CS best practices. Your team knows exactly what to do, tracked from first outreach to outcome.
- Automated workflows triggered by risk
- Customizable to your team's process
- Track which interventions actually work
Signals Others Miss
Traditional platforms look at obvious metrics like declining usage. We find the counterintuitive patterns — subtle behavioral shifts that reveal what customers won't tell you directly.
The Complaint Cliff
Critical Risk
Support tickets dropped from 5+ per month to zero. Everything looks healthy.
They've given up. No one important is paying attention anymore. High risk of leaving.
Power User Paradox
Hidden Frustration
High usage, frequent logins, lots of activity. They love the product!
High tickets + pricing page views = forced to use it but actively shopping for alternatives.
Intelligence Beyond Your Data
Your customers don't exist in a vacuum. We monitor external signals — company news, funding events, leadership changes, and industry trends — that could impact their likelihood to renew.
Learn about Market IntelligenceReady to see risk before it's obvious?
Upload your data and see which accounts are at risk. No credit card required.
Early access spots limited • No credit card • Pay only for what you use